Warranty Policy

Thank you for choosing our products. We stand behind the quality of our workmanship and are committed to ensuring our customers are satisfied. This product comes with a 2-Year Full Coverage Warranty, effective from the date of purchase. This warranty covers any defects in material or workmanship under normal use during the warranty period. During this time, we will repair or replace, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

We warrant the QuietX-branded products and QuietX-branded accessories contained in the original packaging (“QuietX Product”) against defects in materials and workmanship when used normally in accordance with our published guidelines for a period of two (2) years from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Our published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

 

What is not covered by this warranty?

 

This Warranty does not apply: (a) to consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the QuietX Product’s specifications; (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (e) to damage caused by operating the QuietX Product outside QuietX’s published guidelines; (f) to an QuietX Product that has been modified to alter functionality or capability without the written permission of QuietX or (g) to damage caused by normal wear and tear or otherwise due to the normal aging of the QuietX Product.

 

This warranty applies to all QuietX branded products only (e.g., earplugs, carry cases, eye masks). If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

 

Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the earplugs over an extended period of time. There are a few factors that determine the end of “product life”, including the following: (1) Color—if the products are discolored, degraded or deteriorated, we may determine this to be end of “product life”’; (2) If a major component fails due to extended use, we may deem the product to have met its full life cycle.

  

IMPORTANT RESTRICTION.

 

QuietX may restrict warranty service for products to the country where QuietX originally sold the product.

 

How to obtain warranty or warranty service?

 

To use the warranty service, please contact us at hello@Quiet-X.com and don't forget to mention your order number and a detailed description of the defect. You have to respond to questions designed to assist with diagnosing potential issues and follow QuietX's procedures for obtaining warranty service.

 

Important: Do not attempt to open the QuietX Product or remove any protective caps attached to the QuietX Product. Opening the QuietX Product or removing protective caps may cause damage that is not covered by this Warranty. Only QuietX should perform service on this QuietX Product.

  

What will QuietX do in the event the warranty is breached?

 

If during the Warranty Period you submit a claim to QuietX in accordance with this warranty, QuietX will, at its option:

 

(i) repair the QuietX Product using new or previously used genuine parts that have been tested and passed functional requirements,

 

(ii) replace the QuietX Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used genuine parts and has been tested and passed functional requirements, or

 

(iii) exchange the QuietX Product for a refund of your purchase price.

 

 

Warranty service options

 

QuietX will provide warranty service through one or more of the following options:

 

(i) Mail-in service. If QuietX determines that your QuietX Product is eligible for mail-in service, we will instruct you on how you can ship it back to us, so that you may ship your QuietX Product to a predefined location. Instructions may be sent to you via email. Once service is complete, the location will return the QuietX Product to you.

 

 

(ii) Service where QuietX does not require return of the replaced QuietX Product or part. We will ship you free of charge a replacement QuietX Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced QuietX Product or part.

 

We reserve the right to change the method by which QuietX may provide warranty service to you, and your QuietX Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. We may use QuietX Products or replacement parts for service that are sourced from a country that is different from the country from which the QuietX Product or original parts were sourced. You may be responsible for shipping and handling charges if the QuietX Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, we may repair or replace QuietX Products and parts with comparable QuietX Products and parts that comply with local standards.

 

  

General

 

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the QuietX Product purchase took place.

 

Last Updated: 2024-03-01